Terms & Conditions
Welcome to Beyondtheseareef.com.au
Welcome to our website.
Beyond the sea reef supplies provides services to you on beyondtheseareef.com.au in which you are subject to the terms set forth herein. Please read these conditions carefully before using our website as they affect your rights and liabilities under the law. By using this website or making a purchase electronically via this website, you agree to be bound by these terms and conditions.
Use of beyondtheseareef.com.au
To use beyondtheseareef.com.au you must be over 18 years of age. If you are younger than 18 years you must have the permission and or supervision of a parent or guardian. Subject to these terms and conditions, Beyond the sea reef supplies grants you a limited and non-exclusive license to access and use the beyondtheseareef.com.au website on your computer, mobile device or tablet that is revocable. You may not reproduce, alter, display or make commercial use of any of the content on the Beyond the sea reef supplies website, unless you have written permission to do so. Beyond the sea reef supplies expresses the right to refuse service to any individual at its own discretion if it believes that a user violates our terms and conditions or is otherwise harmful to beyondtheseareef.com.au.
All transactions managed through Beyond the sea reef supplies are processed in Australian dollars ($AUD). The listed price of an item on beyondtheseareef.com.au includes taxes with shipping and handling costs (standard or express shipping) to be added to the total value of the order at the checkout.
Once an order has been processed it will be shipped via either Australia Post,Couriers Please or Toll Freight. We regret to advise that at this point in time we are unable to ship internationally and to certain areas within Australia including Northern, Middle and Western Australia, Northern Territory and Northern, Middle and Near Queensland. These defintions of regionality have been defined by Australia Post. It is the responsibility of the customer to recognise that at this stage Beyond the sea reef supplies does not ship Australia Wide. If an order has been placed under any of these regions, customer service will contact the customer to arrange specialty delivery fees or a refund/ credit note will be issued.
Estimated Shipping Times:
Items that are under 80cm in length, weigh less than 5kg and are not deemed fragile will be shipped in a standard satchel for. From date of dispatch, goods can take a minimum of 2 business days to arrive pending location within Australia. Further locations from our head office can result in deliveries taking upto 5 working days to arrive. If your order is over 80cm or weighs more than 5kg or is a fragile item, extra delivery fees will apply subject to your location. These items are marked and a warning will display at the checkout. If you proceed with payment, a representative will be in contact with you regarding any variance in shipping costs that will be required before the parcel is dispatched.
Please note that shipping times are only an estimation and not a guarantee. All shipping times are also subject to the availability of items. If you place an order for an item that is not currently available, we will contact you as soon as possible to organise a substitute product or to place your item on back order if it is not an urgent matter. We know your want your items as quickly as possible so we strive to ensure that all orders are packed and shipped within 24 hours of receiving your order.
Beyond the sea reef supplies aim is to process, pack and dispatch all orders as swiftly as possible. We dispatch daily, Monday through Friday. There will be no delivery service available during weekends (Saturday and Sunday) or public holidays unless otherwise stated.
Return & Exchange:
Items purchased from Beyond the sea reef supplies are eligible for a full refund if returned within 14 days of purchase. Items that are successfully returned within the period allocated are eligible for refund, exchange or store credit.
This refund policy does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. Boxes and packaging can be opened but must remain in good condition (ie not ripped or crumpled) as the packaging is a very important part of the products presentation.
All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore we advise you take out shipment registration of insurance with your postal carrier. Beyond the sea reef supplies will not be responsible for parcels lost or damaged in transit if you choose not to insure.
In the event that the products or parts of the products are damaged, defective or faulty (through no fault of customer), Beyond the sea reef supplies shall, at its discretion: Replace the same products or part(s) due to manufacturing fault.
A refund, exchange or credit will not be processed until we have received the item and it has been assessed by our customer service team. Once this has been done, someone will be in contact with you (via email)
Consumable products: We do not accept returns on consumable products that have been used such as medication in which the tamper seal has been removed/opened.
Shipping charges: Shipping charges on expedited orders are not refundable.
How To Send Your Return or Exchange:
Please note customers are responsible for returns and exchanges to us. Beyond the sea reef supplies will cover the cost of sending an item back to a customer. To ship an item back to Beyond the sea reef supplies please email us first.
Authenticity & Warranty:
Beyond the sea reef supplies only deals with suppliers and carries merchandise that is authentic. Please be aware that even such products are not entirely free of workmanship errors and faults. All applicable products come with a manufacturer warranty, unless the manufacturer has provided none. Beyond the sea reef supplies shall pass on any product warranty offered by manufacturer of the products to customer. However, as Beyond the sea reef supplies does not manufacture the products itself, Beyond the sea reef supplies shall neither be held responsible for any faults or defects of the products nor shall it be liable for any claims for loss, harm or damage by the customer or any end-consumer or any third party arising out of or in connection with the products. Particular products (such as filters for example) may have a specific warranty period. Please refer to the information booklets that are included with your items to see if they are covered by a warranty and hold onto to these along with your receipt. In some cases, warranty may be void if the original proof of purchase cannot be proved.
The listed price of an item on beyondtheseareef.com.au is non-negotiable.
Intellectual property rights:
You do not have permission to use Beyond the sea reef supplies’s trademarks or services in connection with any product or service that is in any way likely to cause confusion or that will discredit Beyond the sea reef supplies in any way.
In the event that a product has been listed incorrectly (e.g. price or description) due to a typographical error or other mistake, we reserve the right to refuse or cancel any orders that may have been placed for such a listed product. If your credit card has already been charged for such a purchase, we shall issue a credit to your card for the full amount of the charge or you may choose to opt for a credit note. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS AT TIMES. WE DO NOT GUARANTEE THAT THE CONTENT ON THIS WEBSITE WILL BE ERROR FREE.
This site may contain links to other sites on the Internet that are owned and operated by third parties. By clicking on these links, you acknowledge that we are not responsible for the operation of or any of the content located on or through any third party site.